Return & Exchange Policy
Noire Goods Return & Exchange Policy
Last updated: April 21, 2025
1. Overview
Because every item at Noire Goods is made‑to‑order, we’re able to reduce waste and keep prices fair—but it also means we can’t restock returned merchandise. For that reason, we accept returns or exchanges only when an item arrives misprinted, damaged, or materially different from what you ordered.
2. Return / Exchange Eligibility
Situation | Eligible? | What we need from you | Window |
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Wrong item, size, or color sent | ✔ | Order #, clear photos of the item & packing slip | 14 calendar days after delivery |
Print or fabric defect | ✔ | Order #, photos showing the issue | 14 days |
Transit damage | ✔ | Order #, photos of exterior packaging & item | 14 days |
Change of mind / wrong size ordered | ✘ | — | — |
Wear‑and‑tear after delivery | ✘ | — | — |
Tip: Double‑check our size chart before purchasing—POD items are printed just for you.
3. How to Request a Return or Exchange
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Email hello@noiregoods.com with the subject line “Return / Exchange—Order #XXXX”.
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Include: order number, a brief description of the issue, and at least two clear photos.
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Our team will review within 2 business days and send a prepaid return label (if applicable) or confirm your replacement order.
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Ship the item back within 10 days of receiving the label. Items must be unworn and unwashed.
4. Refunds
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Approved returns are refunded to your original payment method within 5–7 business days after we receive and inspect the item.
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Shipping fees are refunded only if the error was ours (misprint, wrong item, etc.).
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If your refund is late or missing, first check with your bank; then contact us at support@noiregoods.com.
5. Exchanges
When stock allows, we’ll ship the corrected item at no additional charge. If the exact product is unavailable, you may choose:
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A product of equal value, or
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A full refund.
6. Non‑Returnable Items
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Gift cards or digital products
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Items marked “final sale” on the product page
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Apparel showing signs of wear, washing, or scent
7. Shipping Damage Claims
If the shipping box arrives visibly damaged, photograph it before opening and keep all packaging until your claim is resolved. This helps us file with the carrier quickly.
8. Questions?
Email hello@noiregoods.com — we aim to reply within one business day.